Privacy policy

Last updated: May 13, 2026

The OFF Hours operates this store and website, including the information, products and services made available through it. This Privacy Policy explains how we collect, use and share personal information when you visit our website, place an order, contact us, or otherwise interact with The OFF Hours.

This store is powered by Shopify, which enables us to provide our online store, checkout, payment processing and related ecommerce services.

By using this website, you acknowledge that you have read and understood this Privacy Policy.

 

Personal Information We Collect

Depending on how you interact with our website, we may collect or process the following types of personal information:

  • Contact details, such as your name, email address, billing address, shipping address and phone number.
  • Order and transaction information, including products viewed, added to cart or purchased, order history, returns and payment confirmation details.
  • Payment information, which is processed securely by Shopify and payment providers. We do not store full payment card details.
  • Communications you send to us, including customer service enquiries, return requests or other messages.
  • Device and usage information, such as your IP address, browser type, device information, pages visited, and how you interact with the website.
  • Marketing preferences, such as whether you have signed up to receive email updates from us.

 

How We Collect Personal Information

We may collect personal information:

  • directly from you, when you place an order, contact us or sign up to receive updates;
  • automatically, when you use our website, including through cookies and similar technologies;
  • from Shopify and other service providers that help us operate the store, process orders, provide analytics, send emails, prevent fraud and fulfil purchases.

 

How We Use Your Personal Information

We use your personal information to:

  • process and fulfil orders;
  • arrange shipping and delivery;
  • communicate with you about your order, return or enquiry;
  • manage returns, refunds and customer support;
  • send marketing emails if you have chosen to receive them;
  • improve the website, products and customer experience;
  • detect, prevent and investigate fraud, security issues or misuse of the website;
  • comply with legal, tax, accounting and regulatory obligations.

 

Marketing Communications

If you sign up to receive updates from The OFF Hours, we may use your email address to send you information about new editions, product releases, restocks or related updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us at hello@theoffhoursproject.com.

We may still send non-marketing emails relating to orders, payments, shipping, returns or customer service.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the store, remember preferences, improve site performance, understand how visitors use the website and, where applicable, support marketing or advertising activity.

Depending on your location, you may be asked to manage your cookie preferences when you visit the website. Shopify provides customer privacy settings, including cookie banners and privacy controls, that merchants can configure for different regions.

 

How We Share Personal Information

We may share personal information with trusted third parties where necessary to operate the store and provide our services, including:

  • Shopify, which hosts and powers our online store;
  • payment processors and checkout providers;
  • shipping and fulfilment partners;
  • email and marketing service providers;
  • analytics and website performance providers;
  • professional advisers, where necessary;
  • public authorities, regulators or law enforcement where required by law.

We do not sell your personal information.

 

Relationship with Shopify

Our store is hosted by Shopify. Information you provide through the website may be processed by Shopify and its service providers in order to operate the store, process payments, provide checkout, support security, improve ecommerce services and comply with legal obligations.

Shopify may process personal information in accordance with its own privacy policy and data processing terms. You can review Shopify’s privacy information through Shopify’s official privacy policy.

 

International Transfers

Your personal information may be transferred, stored or processed outside the country where you live, including by Shopify and other service providers.

Where required, appropriate safeguards will be used for international transfers, such as standard contractual clauses or other lawful transfer mechanisms.

 

How Long We Keep Personal Information

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including to fulfil orders, provide customer support, comply with legal, tax and accounting obligations, resolve disputes and enforce our agreements.

 

Your Rights

Depending on where you live, including if you are in the European Union, European Economic Area or United Kingdom, you may have rights in relation to your personal information, including the right to:

  • access the personal information we hold about you;
  • request correction of inaccurate information;
  • request deletion of your personal information;
  • object to or restrict certain processing;
  • withdraw consent where processing is based on consent;
  • request a copy of your personal information in a portable format;
  • lodge a complaint with your local data protection authority.

To exercise these rights, contact us at hello@theoffhoursproject.com.

We may need to verify your identity before responding to your request.

 

Children’s Privacy

This website is not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you believe a child has provided us with personal information, please contact us at hello@theoffhoursproject.com so we can take appropriate action.

 

Security

We take reasonable steps to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Please do not send sensitive payment information or confidential information to us by email.

 

Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security or content of third-party websites. Please review their privacy policies before providing personal information.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal obligations or operational requirements.

When we update this policy, we will change the “Last updated” date at the top of this page.

 

Contact

For questions about this Privacy Policy or how we handle personal information, contact us at:

The OFF Hours
Email: hello@theoffhoursproject.com
Address: Loja 12, Quinta Shopping, Quinta do Lago, 8135-024 Almancil, Faro, Portugal

For the purposes of applicable data protection laws, The OFF Hours is the data controller of your personal information.